1. Overview

We offer a 5-days return policy. You can request a return within 5 days of receiving your order. After 5 days, we cannot offer a full refund or exchange.

To qualify for a return, the item must be:

• Unused

• In its original condition

• In its original packaging

2. Non-Returnable Items

To maintain product quality and safety, we do not accept returns for the following items:

• Sale Items: Products purchased on sale or with a discount code are final sale and cannot be refunded.

• Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.

• Personal Care and Sanitary Items: We cannot accept returns for health, hygiene, or personal care products included in our collections.

3. Return Process

To start a return, please provide your receipt or proof of purchase.

Do not send items directly to the manufacturer.

Partial Refunds

In some cases, we may issue a partial refund instead of a full refund. This applies when:

• The item is not in its original condition.

• The item is damaged or missing parts for reasons not caused by our error.

• The item arrives more than 30 days after delivery.

4. Refunds

After we receive and inspect your returned item, we will send you an email confirmation. We will then notify you whether we approve or reject your refund request.

If we approve your refund, we will process it and return the funds to your original payment method. Processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund, please follow these steps:

1. Check your bank account.

2. Contact your credit card provider, as processing may take several business days.

3. Contact your bank to confirm their refund processing time.

If you still have not received your refund, please contact us at khader@khadermusharbash.com.

5. Exchanges

We only replace items that arrive damaged or defective.

If you need an exchange for the same item, contact us at khader@khadermusharbash.com. We will provide instructions for returning the product.

6. Return Shipping

Please contact us before sending any item back.

Return Shipping Costs

You are responsible for all return shipping costs unless the return results from our error.

Non-Refundable Shipping Fees

We do not refund original shipping charges. If we issue a refund, we may deduct the cost of return shipping from the refund amount.

Tracking Recommendations

For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned packages.

7. Need Help?

If you have any questions about returns, refunds, or exchanges, please contact us. Our team will be happy to assist you.